Many banks charge a fee for failed transaction attempts (shown often as an insufficient funds and/or overdraft fee). We do everything we can to avoid this from happening multiple times. If a payment fails, we ask you to reschedule the payment for when you know the funds will be available in your account, before the end of the month and within 14 days of the original payment date. Please keep in mind that your property's policies on late payments may differ from our standard process. We will not attempt to process your payment again until you have rescheduled it.
If you do not reschedule the payment or if your rescheduled payment fails, your account will automatically be paused and you will need to speak with your property manager about next steps.
Learn more:
What happens if I miss a payment?
When is the cutoff to make changes to my upcoming payment?
Will my property charge me late fees if I use a flexible plan?